
Quality policy
Fapajal's Quality Policy reflects our mission, vision and value, and it's based on the following guiding principles:
- Exceed customer expectations regarding the quality of products delivered and the level of service provided, creating stable and lasting partnerships
- Develop and foster a transparent relationship with all stakeholders – customers, employees, shareholders, suppliers, financial institutions, state and sectoral bodies – based on dialogue, mutual trust, collaborative spirit and preservation of an image of quality
- Ensure the adoption of socially and environmentally responsible behaviours and compliance with regulatory requirements
- Assure compliance with the FSC framework, based on the principle of selecting FSC certified suppliers, whenever requirements demand it
- Include in the organization’s policy compliance with existing legislation, in order to secure the safety conditions of the company, in general and of each workplace, in particular.
- Monitor and promote the technological evolution of both equipment and production processes
- Ensure economic and financial stability of the company
Fapajal seeks to ensure a high level of customer satisfaction on a daily basis, by establishing a frank partnership and collaboration and providing them with a high-quality service, in line with the best practices in the market.
Through the continuous improvement of a Quality Management System in accordance with the NP EN ISO 9001 standard and the IFS Household and Personal Care standard, it aims at achieving the following objectives:
- Control the quality of paper produced and converted products
- Meet product specifications, including customer requirements, legal and security requirements
- Advise the client on the choice and use of products
- Develop new products that meet customer needs and market consumption trends
- Get the best quality-price ratio
- Involve human resources in customer satisfaction
- Ensure commitment to continuous effectiveness improvement of the quality management system
- Provide the maintenance of infrastructures and equipment