Quality policy

Fapajal's Quality Policy reflects our mission, vision and value, and it's based on the following guiding principles:

• Exceed customer expectations regarding the quality of products delivered and the level of service provided, creating stable and lasting partnerships
• Develop and foster a transparent relationship with all stakeholders – customers, employees, shareholders, suppliers, financial institutions, state and sectoral bodies – based on dialogue, mutual trust, collaborative spirit and preservation of an image of quality
• Ensure the adoption of socially and environmentally responsible behaviours and compliance with regulatory requirements
• Assure compliance with the FSC framework, based on the principle of selecting FSC certified suppliers, whenever requirements demand it
• Include in the organization’s policy compliance with existing legislation, in order to secure the safety conditions of the company, in general and of each workplace, in particular.
• Monitor and promote the technological evolution of both equipment and production processes
• Ensure economic and financial stability of the company

Fapajal seeks to ensure a high level of customer satisfaction on a daily basis, by establishing a frank partnership and collaboration and providing them with a high-quality service, in line with the best practices in the market.

Through the continuous improvement of a Quality Management System in accordance with the NP EN ISO 9001 standard and the IFS Household and Personal Care standard, it aims at achieving the following objectives:

• Control the quality of paper produced and converted products
• Meet product specifications, including customer requirements and legal requirements, ensuring safety in the use of the product by the consumer.
• Advise the client on the choice and use of products
• Develop new products that meet customer needs and market consumption trends
• Get the best quality-price ratio
• Promote internal development, ensure the maintenance of infrastructure and equipment and increase production capacity.
• Promote the use of the process approach and risk-based thinking.
• Ensure the human resources necessary for the successful development of your activity.
• Involve human resources in customer satisfaction.
• Support relevant functions to demonstrate your leadership.

Commitment to FSC®* Values Policy

Conscious of the importance of using natural resources sustainably, Fapajal has assumed a commitment, to society in general and its clients in particular, of verifying the wood Products procurement sources used it mill. Fapajal promises to use its best efforts to avoid the outsourcing of wood produced through the following practices:

- Freedom of association and the effective recognition of the right to collective bargaining;

- The elimination of all forms of forced or compulsory labor;

- The effective abolition of child labor; and

- The elimination of discrimination in respect of employment and occupation.