Quality policy

Fapajal's Quality Policy reflects our mission, vision and value, and it's based on the following guiding principles:

• Exceed customer expectations regarding the quality of the products supplied and the level of service provided, establishing stable and long-lasting partnerships.
• Develop and foster transparent relationships with all interested parties – customers, employees, shareholders, suppliers, financial institutions, governmental and industry bodies – based on dialogue, mutual trust, a collaborative spirit, and the preservation of a quality-driven image.
• Promote socially and environmentally responsible behavior while ensuring compliance with applicable regulatory requirements.
• Ensure compliance with FSC requirements, giving preference to FSC-certified suppliers whenever certification requirements apply.
• Integrate compliance with applicable legislation into the organization's policies, safeguarding the company's safety conditions in general and those of each individual workplace in particular.
• Monitor and promote technological development in both equipment and production processes.
• Ensure the company's economic and financial balance and stability.

Fapajal strives daily to achieve a high level of customer satisfaction by establishing open partnerships and collaborative relationships, while providing a high-quality service aligned with market best practices.

The company promotes the continuous improvement of its Quality Management System in accordance with the NP EN ISO 9001 standard and seeks to comply with the requirements of the BRC Global Standard for Consumer Products, guiding its activities through the following principles and objectives:

• Control the quality of the tissue papers and converted products manufactured.
• Ensure compliance with product specifications, including customer requirements and applicable legal requirements, guaranteeing the safe use of products by consumers.
• Advise customers on the selection and use of products.
• Develop new products that meet customer needs and market consumption trends.
• Achieve the best balance between quality and price.
• Ensure commitment to the continuous improvement of the effectiveness of the Quality Management System.
• Promote internal development, ensure the maintenance of infrastructure and equipment, and increase production capacity.
• Promote the use of the process approach and risk-based thinking.
• Ensure the availability of the human resources required for the effective performance of its activities.
• Engage employees in achieving customer satisfaction.
• Support relevant functions in demonstrating leadership.

Commitment to FSC®* Values Policy

Conscious of the importance of using natural resources sustainably, Fapajal has assumed a commitment, to society in general and its clients in particular, of verifying the wood Products procurement sources used it mill. Fapajal promises to use its best efforts to avoid the outsourcing of wood produced through the following practices:

- Freedom of association and the effective recognition of the right to collective bargaining;

- The elimination of all forms of forced or compulsory labor;

- The effective abolition of child labor; and

- The elimination of discrimination in respect of employment and occupation.